Sony Pulls Cyberpunk 2077 From Store and Offers Refunds
Earlier this week it was reported that Sony refused to work with customers requesting a refund for their Cyberpunk 2077 purchase after the video game launched with a series of glitches. It did so despite the game’s maker, CD Projekt Red, saying a refund was available.
Well, Sony has now turned around and agreed to offer a full refund to all players who purchased the highly anticipated game on the PlayStation Store.
In addition, the Japanese company has taken the surprising step of removing Cyberpunk 2077 from the PlayStation Store “until further notice”.
The confusion arises after the catastrophic launch of Cyberpunk 2077 last week which found the game to have numerous bugs and is virtually unplayable on some platforms.
Here is Sony’s full statement:
“SHE [Sony Interactive Entertainment] We strive for a high level of customer satisfaction. We are therefore offering a full refund to all players who purchased Cyberpunk 2077 through the PlayStation Store. SIE will also remove Cyberpunk 2077 from the PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 through PlayStation Store, we will process your refund. Please note that the completion of the refund may vary depending on the payment method and financial institution. “
In response to a tweet about the situation posted by the Ask PlayStation official account, some commentators advised customers to keep the game and wait for CD Projekt Red to release the fixes they are currently working on while others are on it insisted they get a refund now to indicate the game company that releases bad publications like this one will not be tolerated.
In a Dec. 14 statement by CD Projekt Red, the Warsaw, Poland-based company apologized for the disappointing start when it began releasing fixes. Several updates have already been introduced, with the company promising “two major patches” in January and February.